Director of Provider Relations
Remote
Full Time
Atlas
Mid Level
Treatment Atlas Director of Provider Relations
ABOUT SHATTERPROOF
Shatterproof was founded in 2013 to fill the gap for a well-funded, national, coordinated effort to reverse the course of the addiction health crisis, with the singular goal of ending the devastation addiction is causing our families. We know there are science-based solutions that can prevent and treat this disease, and we are committed to what research has proven to be effective. We have identified three priority pillars: transforming addiction treatment, ending addiction stigma, and educating and empowering communities.
Transforming Addiction Treatment: Shatterproof is transforming the U.S. healthcare system for the more than 49 million Americans living with a substance use disorder (SUD). Like anyone suffering from a disease, those with this disease deserve access to treatment that is based on science, complemented by a supportive recovery community, both free of shame and stigma. Removing barriers to lifesaving treatment is a core mission focus of Shatterproof.
Ending Addiction Stigma: Shatterproof’s National Stigma Initiative replicates the success of other transformational social movements—such as HIV/AIDS activism, cancer awareness, and marriage equality—in catalyzing the change needed to create a more tolerant, more compassionate, and healthier future. We are committed to creating solutions that are adept at changing attitudes and behaviors and ultimately closing SUD treatment gaps and health inequities for historically disadvantaged populations who experience compounded discrimination and bias.
Supporting and Empowering Communities: Shatterproof is committed to educating and empowering our families and communities nationwide by providing supportive and evidence based resources related to prevention, treatment and recovery from addiction.
You can learn more in our 2021/2022 Return on Investment Report here.
The core mission of Shatterproof is to reverse the addiction crisis in the United States and to serve patients and families. ATLAS fulfills Shatterproof’s goal of leveraging quality measures to increase transparency in and encourage improvements to addiction treatment. It is based upon Shatterproof’s National Principles of Care©.
ATLAS collects facility-level data from multiple, validated sources. Data from these sources is displayed in publicly facing dashboards that allow for easy comparison between facilities. Moreover, ATLAS promotes quality improvement by offering password-protected portals for facilities, payers, and states to view and use the data to drive quality improvement and innovation.
ATLAS is currently live in fourteen (14) states (DE, LA, MA, NC, NY, WV, FL, NJ, OK, PA, CA, WI, IN, CT, ). These 14 states represent close to 50% of the population in the United States, and ATLAS is in conversations with additional states as well. Shatterproof works closely with many addiction treatment stakeholders, including states health departments, provider and medical organizations, payers, and recovery advocates, to ensure successful and collaborative implementation.
ATLAS is an initiative overseen by a cross-functional group, composed of operational, research, and stakeholder engagement staff, who work remotely. Preference will be given to candidates in a major metropolitan area with access to a major airport.
“Atlas”).
Required:
| DEPARTMENT | DIRECT REPORT(S) |
| Treatment Atlas | 0 |
| TRAVEL REQUIRED | LOCATION |
| Up to 50% | Remote – California Required |
| TERM | SALARY |
| Full-Time, Permanent | $89,000-$105,000 |
ABOUT SHATTERPROOF
Shatterproof was founded in 2013 to fill the gap for a well-funded, national, coordinated effort to reverse the course of the addiction health crisis, with the singular goal of ending the devastation addiction is causing our families. We know there are science-based solutions that can prevent and treat this disease, and we are committed to what research has proven to be effective. We have identified three priority pillars: transforming addiction treatment, ending addiction stigma, and educating and empowering communities.
Transforming Addiction Treatment: Shatterproof is transforming the U.S. healthcare system for the more than 49 million Americans living with a substance use disorder (SUD). Like anyone suffering from a disease, those with this disease deserve access to treatment that is based on science, complemented by a supportive recovery community, both free of shame and stigma. Removing barriers to lifesaving treatment is a core mission focus of Shatterproof.
Ending Addiction Stigma: Shatterproof’s National Stigma Initiative replicates the success of other transformational social movements—such as HIV/AIDS activism, cancer awareness, and marriage equality—in catalyzing the change needed to create a more tolerant, more compassionate, and healthier future. We are committed to creating solutions that are adept at changing attitudes and behaviors and ultimately closing SUD treatment gaps and health inequities for historically disadvantaged populations who experience compounded discrimination and bias.
Supporting and Empowering Communities: Shatterproof is committed to educating and empowering our families and communities nationwide by providing supportive and evidence based resources related to prevention, treatment and recovery from addiction.
You can learn more in our 2021/2022 Return on Investment Report here.
ABOUT THE PLATFORM
ATLAS® is the first and only web-based platform that allows the public searching for high-quality addiction treatment to locate and compare facilities, including trustworthy, standardized quality data on the services available, and feedback on the services reported by other patients. ATLAS helps the public navigate to better quality care and supports providers in quality improvement.The core mission of Shatterproof is to reverse the addiction crisis in the United States and to serve patients and families. ATLAS fulfills Shatterproof’s goal of leveraging quality measures to increase transparency in and encourage improvements to addiction treatment. It is based upon Shatterproof’s National Principles of Care©.
ATLAS collects facility-level data from multiple, validated sources. Data from these sources is displayed in publicly facing dashboards that allow for easy comparison between facilities. Moreover, ATLAS promotes quality improvement by offering password-protected portals for facilities, payers, and states to view and use the data to drive quality improvement and innovation.
ATLAS is currently live in fourteen (14) states (DE, LA, MA, NC, NY, WV, FL, NJ, OK, PA, CA, WI, IN, CT, ). These 14 states represent close to 50% of the population in the United States, and ATLAS is in conversations with additional states as well. Shatterproof works closely with many addiction treatment stakeholders, including states health departments, provider and medical organizations, payers, and recovery advocates, to ensure successful and collaborative implementation.
ATLAS is an initiative overseen by a cross-functional group, composed of operational, research, and stakeholder engagement staff, who work remotely. Preference will be given to candidates in a major metropolitan area with access to a major airport.
THE ROLE
Reporting to the Senior Director of State Engagement (SDSE) , the Director of Provider Relations (an Account Executive(s)/sales position) will be responsible for client (treatment providers and community organization) outreach, establishing relationships with these clients, maintaining those relationships, and overseeing increased adoption of product (Shatterproof Treatment Atlas;“Atlas”).
DUTIES AND RESPONSIBILITIES
- Client acquisition. The Director of Provider Relations will identify new clients (primarily treatment providers) that may benefit from using Atlas or may be instrumental in contributing data to Atlas and will initiate relationship building.
- Client relationship management. The Director of Provider Relations will build and maintain long-lasting relationships with clients (treatment providers and community organizations) to ensure their satisfaction and loyalty. Relationship interactions will be kept in CRM. Relationship management may include onsite visits, tabling at conferences and various other in- person (travel related) opportunities.
- Key Performance Indicators. The Director of Provider Relations will be responsible for meeting or exceeding KPIs including but not limited to incoming data from external clients (Treatment Facility Survey and Patient Experience Survey).
- Client needs assessment. The Director of Provider Relations will be continually informed as to the external clients’ (treatment providers and community organizations) needs and will in turn provide this information to the SDSE and regional team for possible system enhancement work as needed.
- Product Knowledge: Director of State Engagement will maintain product knowledge to interface with external clients (treatment providers and CBOs). Director of Provider Relations will bring the Senior Director of State Engagement in when an additional level of SME is needed (formal presentations, product demonstrations and the like).
- Client documentation. All client leads, interactions and updates will be entered in the CRM system by the Director of Provider Relations.
- Collaboration: The Director of Provider Relations will provide insights from the clients (providers and CBOs) in the field to the SDSE and other internal stakeholders to facilitate maximal team collaboration.
- Client Communication: The Director of Provider Relations will provide regular communications to clients (treatment providers, community organizations) on the status of Atlas in their market.
- Continuous Improvement: The Director of Provider Relations will gather feedback from clients (providers and CBOs) and relay it to the regional team lead (SDSE) and from there to other Shatterproof teams as needed in order to have continuous product improvement.
Required:
- High school degree or GED
- Sales or sales-related experience
- Strong negotiation skills
- High proficiency with Customer Relationship Management (CRM) software (e.g. SalesForce)
- High proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
- Experience developing landscape review and prospective client outreach plan
- Self-starter with experience with cold calls and lead generation
- History creating strategic partnerships with demonstrated product use increase and client retention from those relationships
- Strong attention to detail
- Excellent communication (written and verbal) and interpersonal skills to various audiences
- Strong customer service skills
- Ability and authorization to work in the US
- Ability and willingness to travel
- Bachelor’s in business, marketing, or a related field
- Experience working remotely while demonstrating being able to manage time, client portfolio and meet KPIs
- Knowledge of substance use disorders and their treatment
- Passionate about substance use disorder treatment, and/or personally connection to substance use disorder
- Experience with Air Table
Additional Information:
- Shatterproof participates in E-Verify.
- A background check is required for this position.
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